Thursday, April 8, 2010

Customers A

Well what a day! Just when you think you have the whole Customer Service thing cracked, along comes a new lot of customers who just dont know when to say yes! YES your Service is just what we have been looking for. YES your Service provision fulfills everything we could possibly want from a Service Provider. YES its OK if you have overrun your deadline by a day. YES the 99 things you have given us out of the 100 we asked for is good enough for us. YES please take the weekend off and spend some well earned time with your family.

But what they actually say is NO. At every opportunity its NO its not good enough, NO were not happy, No we are not going to carry on using your company, NO, NO ,NO,NO and thrice more NO!

What I need to do is find a group of customers who have NO expectations and so what ever you provide exceeds their wildest dreams. Can anyone help me find this demographic group?

1 comment:

  1. I believe, BertieBarry, that these Customer's do exist in Pandora....

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